Subject: Ticket Assigned - Conversation with Venetia Pereira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 11:57:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Venetia Pereira Venetia Pereira                    Can u check this order too? It's been delivered already but status says processing           03:31 PM, 12th Apr                     Venetia Pereira                    I want to return items from here           03:31 PM, 12th Apr                   Abdulqader                    Hi Venetia , Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           03:33 PM, 12th Apr                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can create a return request on your behalf.           03:33 PM, 12th Apr                     Venetia Pereira                    Return everything except these things I'm sending below           03:34 PM, 12th Apr                     Venetia Pereira                    Don't return this           03:35 PM, 12th Apr                     Venetia Pereira                    Don't return these           03:35 PM, 12th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           03:37 PM, 12th Apr                   Abdulqader                   Unfortunately the item you are trying to return comes under the category of non-returnable products.           03:41 PM, 12th Apr                   Abdulqader                   As per the policy, (160276663 - - Maybelline New York Superstay Matte Ink Liquid Lipstick- 5 ml  ) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           03:41 PM, 12th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           03:43 PM, 12th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           03:46 PM, 12th Apr                     Venetia Pereira                              03:47 PM, 12th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           03:48 PM, 12th Apr                   Abdulqader                   We would like to inform you that a new return request has been created on 4/12/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           03:52 PM, 12th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           03:54 PM, 12th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           03:57 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6047606