Subject: Ticket Assigned - Conversation with Rubeena Masroor Khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 16:30:17 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rubeena Masroor Khan Rubeena Masroor Khan                    hello           08:02 PM, 11th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:02 PM, 11th Apr                   Centrepoint UAE whatsapp bot                    Hello Rubeena Masroor Khan , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            08:02 PM, 11th Apr                     Rubeena Masroor Khan                    � Order Status           08:02 PM, 11th Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:02 PM, 11th Apr                     Rubeena Masroor Khan                    � Refund Information           08:02 PM, 11th Apr                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           08:02 PM, 11th Apr                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            08:02 PM, 11th Apr                     Rubeena Masroor Khan                    2           08:02 PM, 11th Apr                   Centrepoint UAE whatsapp bot                    Hello Rubeena Masroor Khan , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            08:02 PM, 11th Apr                     Rubeena Masroor Khan                    �Store Location           08:03 PM, 11th Apr                   Centrepoint UAE whatsapp bot                    Looking for a Centrepoint store near you? Just tap on the link below? and choose your city.   www.centrepointstores.com/ae/en/storelocator   Happy shopping!?️             08:03 PM, 11th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           08:03 PM, 11th Apr                     Rubeena Masroor Khan                    No           08:03 PM, 11th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           08:03 PM, 11th Apr                     Rubeena Masroor Khan                    Talk to Agent           08:03 PM, 11th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:03 PM, 11th Apr                     Rubeena Masroor Khan                    [email-masked]           08:03 PM, 11th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:03 PM, 11th Apr                   Abdulqader                    Hi Rubeena , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           08:07 PM, 11th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           08:09 PM, 11th Apr                     Rubeena Masroor Khan                    hello           08:10 PM, 11th Apr                     Rubeena Masroor Khan                    i want to know that           08:10 PM, 11th Apr                     Rubeena Masroor Khan                    i want to place an order           08:10 PM, 11th Apr                     Rubeena Masroor Khan                    but the code SPLASH15 is not working why??           08:11 PM, 11th Apr                   Abdulqader                   We sincerely apologize for the issue that you are facing however, please provide us the Screenshot Of The Issue so that we can investigate further and assist you accordingly with this.           08:12 PM, 11th Apr                     Rubeena Masroor Khan                    ok           08:13 PM, 11th Apr                     Rubeena Masroor Khan                             08:15 PM, 11th Apr                     Rubeena Masroor Khan                             08:15 PM, 11th Apr                     Rubeena Masroor Khan                    this voucher cannot be redeemed why??           08:15 PM, 11th Apr                     Rubeena Masroor Khan                    its a full priced item of splash           08:15 PM, 11th Apr                   Abdulqader                   Please be assured as we have now escalated this issue to our technical team with the screenshot you provided .Please allow us time to get this fixed for you.           08:18 PM, 11th Apr                     Rubeena Masroor Khan                    ok           08:19 PM, 11th Apr                     Rubeena Masroor Khan                    when can i place the orde??           08:19 PM, 11th Apr                     Rubeena Masroor Khan                    and 1 more issue i m facing           08:19 PM, 11th Apr                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           08:19 PM, 11th Apr                     Rubeena Masroor Khan                    i am placing return request for 1 of my orders...its 3rd time i did that but the pickup person not come and i received a sms saying pickup unsuccessfull and your request is cancelled           08:21 PM, 11th Apr                     Rubeena Masroor Khan                             08:21 PM, 11th Apr                     Rubeena Masroor Khan                    i placed request 3 times and this thing is not happening for the first time...           08:22 PM, 11th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:25 PM, 11th Apr                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 -5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +971569657125           08:26 PM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           08:27 PM, 11th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:29 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6040651