Subject: Ticket Assigned - Conversation with Heena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 15:42:34 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Heena Heena                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Heena, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            07:19 PM, 11th Apr                   Abdulqader                    Hi Heena, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:22 PM, 11th Apr                     Heena                    Hi           07:22 PM, 11th Apr                     Heena                    9424851463           07:22 PM, 11th Apr                     Heena                    The delivery guy has not come.to pick up this return 3 days in a row now           07:23 PM, 11th Apr                     Heena                             07:23 PM, 11th Apr                     Heena                             07:24 PM, 11th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:24 PM, 11th Apr                     Heena                    And now he will cancel the pickup stating i cancelled it           07:24 PM, 11th Apr                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you +971554484083           07:28 PM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:31 PM, 11th Apr                     Heena                    But it said he is out for delivery or pickup           07:31 PM, 11th Apr                     Heena                    I need there to be a record that i have not cancelles the pick up           07:34 PM, 11th Apr                   Abdulqader                   If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           07:36 PM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:40 PM, 11th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:42 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6040443