Subject: Ticket Assigned - Conversation with Kerisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 15:38:16 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kerisha Kerisha                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Kerisha, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Kerisha, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:   Hi Kerisha, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you. Agent:  We can see that you are contacting us regarding your order 9424834665? Customer:  IMAGE Customer:  Hi. I just recieved my order and on one of the items there is a lipstick mark. Agent:  We apologize for the inconvenience caused.Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases. Customer:  And the second item. The colors seem to be different of the set. Agent:  ​Kindly provide us with ​the name of the item as mentioned on the website so that we can investigate further and assist you accordingly with this. Customer:  IMAGE Customer:  In the picture , both of the items were the same color. I am not sure if I have been given an old or discolored top Customer:  Will the dress with the lipstick mark be replaced ? Agent:  Kindly share the tag price of the item so that we can know the name of the item. Customer:  IMAGE Customer:  IMAGE Agent:  We are truly sorry for the inconvenience caused to you.We would like to inform you that a new return request has been created on 4/11/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection. Customer:  I need the same items however Customer:  Will I be able to order both items at the same price again? Agent:  We would like to inform that our prices for some items may vary a bit throughout the day because we offer variety of promotions and offers on our website which may inflict the prices of these items. Customer:  Then please cancel the return request Agent:  ok we will do the refund for the lipstick mark item. Customer:  Will they be able to send a new item in exchange for this one ? Agent:  We request you to please allow us more time. Customer:  Ok sure. Agent:  Thank you for your patience Agent:  We would like to inform you that we have processed the refund of amount (AED 27.00) on (11/04/2023) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days. Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you.Thank you for shopping with Centrepoint Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:23 PM, 11th Apr                     Kerisha                    Hi. I am not sure what is going on as I asked for the returrn request to be cancalled           07:24 PM, 11th Apr                     Kerisha                    I had an issue with 2 items but the agent said that if I order new items, the prices may be different. So I asked for the return order to be cancelled           07:25 PM, 11th Apr                   Abdulqader                   Hi Kerisha, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:28 PM, 11th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:31 PM, 11th Apr                     Kerisha                    Thanks           07:34 PM, 11th Apr                   Abdulqader                   for the damged item We would like to inform you that we have processed the refund of amount (AED 27.00) on (11/04/2023) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:34 PM, 11th Apr                     Kerisha                    Thank you. But will I still be able to keep this items ?           07:36 PM, 11th Apr                   Abdulqader                   Yes you can keep the item.           07:36 PM, 11th Apr                     Kerisha                    Ok thanks           07:36 PM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:37 PM, 11th Apr                     Kerisha                    No thank           07:37 PM, 11th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:37 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6040433