Subject: Ticket Assigned - Conversation with Neena Thomas
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 15:30:37 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Neena Thomas Neena Thomas                    Hi           07:00 PM, 11th Apr                   Abdulqader                    Hi Neena , Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           07:01 PM, 11th Apr                     Neena Thomas                    This is regarding a return for order 9423477540           07:03 PM, 11th Apr                     Neena Thomas                    Tracking id RP040423002657           07:03 PM, 11th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:05 PM, 11th Apr                     Neena Thomas                    Ok           07:07 PM, 11th Apr                   Abdulqader                   Is this contact number correct +971545311884?             07:08 PM, 11th Apr                     Neena Thomas                    Yes           07:09 PM, 11th Apr                     Neena Thomas                    I have been following up on this since 7th           07:09 PM, 11th Apr                     Neena Thomas                    I have not received any calls from the courier team           07:09 PM, 11th Apr                     Neena Thomas                    Also I was at the address all these days           07:09 PM, 11th Apr                     Neena Thomas                    I am leaving the country tomorrow           07:10 PM, 11th Apr                     Neena Thomas                    How am I supposed to return this now?           07:10 PM, 11th Apr                   Abdulqader                   Please accept our sincere apologies for this unexpected delay. Please be assured that now we will escalate your concern to our delivery team and we will ask them to pick up the order as early as possible.            07:13 PM, 11th Apr                     Neena Thomas                    I have one more query           07:13 PM, 11th Apr                     Neena Thomas                    Order 9423033203           07:14 PM, 11th Apr                     Neena Thomas                    2 items were returned and were picked up on April 3           07:14 PM, 11th Apr                     Neena Thomas                    Along with that few items from Centerpoint were also returned. For that I received the refund also           07:15 PM, 11th Apr                     Neena Thomas                    But for the max order, I haven't got any confirmation regarding the pickup or refund           07:15 PM, 11th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:17 PM, 11th Apr                     Neena Thomas                    Sure           07:19 PM, 11th Apr                   Abdulqader                   Please accept our sincere apologies for this.We have forwarded your query to the concerned team to refund the amount asap.           07:21 PM, 11th Apr                     Neena Thomas                    Ok           07:21 PM, 11th Apr                     Neena Thomas                    Regarding the pickup for the order discussed first, please ensure it happens tomorrow           07:21 PM, 11th Apr                     Neena Thomas                    I will not be available here from Thursday           07:21 PM, 11th Apr                   Abdulqader                   Ok sure we will do the needful.           07:24 PM, 11th Apr                     Neena Thomas                    Ok           07:24 PM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:26 PM, 11th Apr                     Neena Thomas                    Nothing           07:26 PM, 11th Apr                     Neena Thomas                    Thabk you           07:26 PM, 11th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:29 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6040414