Subject: Ticket Assigned - Conversation with Kerisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 15:22:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kerisha Kerisha                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Kerisha, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Kerisha, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:47 PM, 11th Apr                   Abdulqader                    Hi Kerisha, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:47 PM, 11th Apr                   Abdulqader                   We can see that you are contacting us regarding your order 9424834665?           06:48 PM, 11th Apr                     Kerisha                             06:48 PM, 11th Apr                     Kerisha                    Hi. I just recieved my order and on one of the items there is a lipstick mark.           06:48 PM, 11th Apr                   Abdulqader                   We apologize for the inconvenience caused.Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases.           06:49 PM, 11th Apr                     Kerisha                    And the second item. The colors seem to be different of the set.           06:49 PM, 11th Apr                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can investigate further and assist you accordingly with this.           06:49 PM, 11th Apr                     Kerisha                             06:50 PM, 11th Apr                     Kerisha                    In the picture , both of the items were the same color. I am not sure if I have been given an old or discolored top           06:51 PM, 11th Apr                     Kerisha                    Will the dress with the lipstick mark be replaced ?           06:51 PM, 11th Apr                   Abdulqader                   Kindly share the tag price of the item so that we can know the name of the item.           06:54 PM, 11th Apr                     Kerisha                             06:56 PM, 11th Apr                     Kerisha                             06:56 PM, 11th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We would like to inform you that a new return request has been created on 4/11/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:58 PM, 11th Apr                     Kerisha                    I need the same items however           07:00 PM, 11th Apr                     Kerisha                    Will I be able to order both items at the same price again?           07:00 PM, 11th Apr                   Abdulqader                   We would like to inform that our prices for some items may vary a bit throughout the day because we offer variety of promotions and offers on our website which may inflict the prices of these items.           07:02 PM, 11th Apr                     Kerisha                    Then please cancel the return request           07:03 PM, 11th Apr                   Abdulqader                   ok we will do the refund for the lipstick mark item.           07:04 PM, 11th Apr                     Kerisha                    Will they be able to send a new item in exchange for this one ?           07:05 PM, 11th Apr                   Abdulqader                   We request you to please allow us more time.           07:08 PM, 11th Apr                     Kerisha                    Ok sure.           07:09 PM, 11th Apr                   Abdulqader                   Thank you for your patience           07:17 PM, 11th Apr                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED 27.00) on (11/04/2023) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:19 PM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:20 PM, 11th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:22 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6040386