Subject: Ticket Assigned - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 12:14:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery Houda                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Houda Bot:  Hi Houda, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425578415 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP041023005093     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0564304081            04:03 PM, 11th Apr                     Houda                    It should be delivered by yesterday           04:03 PM, 11th Apr                   Abdulqader                    Hi Houda, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:03 PM, 11th Apr                     Houda                    Hello           04:04 PM, 11th Apr                     Houda                    O need to know where is my order           04:04 PM, 11th Apr                     Houda                    Cz should be arrived yesterday           04:05 PM, 11th Apr                     Houda                    AND It is out for delivery           04:05 PM, 11th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:05 PM, 11th Apr                     Houda                    And i don't receive anything till now           04:05 PM, 11th Apr                   Abdulqader                   Is this contact number correct +971564303081?             04:05 PM, 11th Apr                     Houda                    Yes           04:06 PM, 11th Apr                   Abdulqader                   Please accept our sincere apologies for this unexpected delay. Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            04:07 PM, 11th Apr                     Houda                    Yes please i need this order as soon as possible           04:09 PM, 11th Apr                   Abdulqader                   We will do our best to arrange the delivery today.           04:10 PM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:11 PM, 11th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:13 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6038934