Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 14:38:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Hi, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0586712545            06:07 PM, 10th Apr                   Abdulqader                    Hi Richa , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:10 PM, 10th Apr                   Abdulqader                   We can see that you are contacting us regarding your order 9425488601?           06:12 PM, 10th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:14 PM, 10th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:16 PM, 10th Apr                     Hi                    Hi           06:16 PM, 10th Apr                     Hi                    I want to return one item, can you please help?           06:17 PM, 10th Apr                     Hi                    Are you there??           06:18 PM, 10th Apr                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           06:18 PM, 10th Apr                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           06:18 PM, 10th Apr                     Hi                    Solid seamless sports bra with racerback           06:20 PM, 10th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:24 PM, 10th Apr                     Hi                    Ok           06:25 PM, 10th Apr                   Abdulqader                   Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           06:29 PM, 10th Apr                     Hi                    So there is no way to return it           06:30 PM, 10th Apr                   Abdulqader                   As per the policy,  products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           06:34 PM, 10th Apr                   Abdulqader                   Please refer to the below link for any further information on non-returnable items: https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#           06:34 PM, 10th Apr                     Hi                    Ok           06:34 PM, 10th Apr                     Hi                    Thank you           06:34 PM, 10th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:34 PM, 10th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:37 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6031343