Subject: Ticket Assigned - Conversation with Muneeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 14:37:39 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muneeb Muneeb                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Muneeb, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:12 PM, 10th Apr                     Muneeb                    Ok           06:12 PM, 10th Apr                   Abdulqader                    Hi Muneeb, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:14 PM, 10th Apr                     Muneeb                    Hi           06:15 PM, 10th Apr                     Muneeb                    Just want to know about my refund           06:15 PM, 10th Apr                     Muneeb                    Hello           06:16 PM, 10th Apr                     Muneeb                    Kader you there           06:17 PM, 10th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:17 PM, 10th Apr                   Abdulqader                   We can see that you are contacting us regarding your order 9424712529?           06:17 PM, 10th Apr                     Muneeb                    Yes           06:18 PM, 10th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:19 PM, 10th Apr                     Muneeb                    Ok           06:19 PM, 10th Apr                     Muneeb                    ?           06:22 PM, 10th Apr                   Abdulqader                   ​Please note that according to your returns tracking ID: RP040723004529, we can see that your items have been collected from you in 10/04/2023           06:23 PM, 10th Apr                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           06:23 PM, 10th Apr                   Abdulqader                   Once we receive the product at our warehouse, after we verify your return, we will process your refund.           06:24 PM, 10th Apr                     Muneeb                    I need to buy a smaller size in splash           06:24 PM, 10th Apr                     Muneeb                    Could you credit to my account on they order           06:25 PM, 10th Apr                     Muneeb                    Where you will sent cash  in account or splash account ?           06:26 PM, 10th Apr                   Abdulqader                   we will process your refund as voucher .           06:30 PM, 10th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:33 PM, 10th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:36 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6031339