Subject: Ticket Assigned - Conversation with Sameer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 14:20:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sameer Sameer                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Sameer, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            05:56 PM, 10th Apr                     Sameer                    I have an issue refund was supposed to be in my credit card not in center point wallet           05:57 PM, 10th Apr                   Abdulqader                    Hi Sameer, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:59 PM, 10th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:01 PM, 10th Apr                   Abdulqader                   We can see that you are contacting us regarding your order 7822046898?           06:04 PM, 10th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:06 PM, 10th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:09 PM, 10th Apr                     Sameer                    Yes I am           06:11 PM, 10th Apr                   Abdulqader                   We can see that you are contacting us regarding your order 7822046898?           06:12 PM, 10th Apr                     Sameer                    Yes           06:12 PM, 10th Apr                     Sameer                    The refund was supposed to come in credit card not a credit note           06:13 PM, 10th Apr                   Abdulqader                   We are truly sorry your order is cash on delivery and the refund amount reflect automatically to My Credit.           06:16 PM, 10th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:17 PM, 10th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:19 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6031264