Subject: Ticket Assigned - Conversation with Hind
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 14:12:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hind Hind                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Hind Bot:  Hi Hind, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0503457197            05:58 PM, 10th Apr                   Abdulqader                    Hi Hind, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:59 PM, 10th Apr                     Hind                    I’m following up on a return request           05:59 PM, 10th Apr                     Hind                    Items were picked up but no refund           05:59 PM, 10th Apr                     Hind                    1004115094This is the return request number           06:00 PM, 10th Apr                     Hind                    Driver collected items under 2 seperate returns, I got refund for one but not the 2nd           06:00 PM, 10th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:02 PM, 10th Apr                     Hind                    Everything was collected under this return 1004122579           06:02 PM, 10th Apr                     Hind                    I have been following up for more than 10days           06:02 PM, 10th Apr                     Hind                    Every time I get the same answer           06:02 PM, 10th Apr                   Abdulqader                   we would like to inform you that your issue has been raised and this is your complaint number 5936707.           06:04 PM, 10th Apr                     Hind                    Yes but when will it be sorted           06:04 PM, 10th Apr                     Hind                    This is my 5th complaint           06:04 PM, 10th Apr                   Abdulqader                   We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.           06:04 PM, 10th Apr                     Hind                    What’s the expected turnaround time           06:05 PM, 10th Apr                     Hind                    ??           06:06 PM, 10th Apr                   Abdulqader                   we will update you on the same as soon as we have received further update from our concerned team.           06:07 PM, 10th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:09 PM, 10th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:11 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6031233