Subject: Ticket Assigned - Conversation with Usha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 14:08:16 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Usha Usha                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Usha Bot:  Hi Usha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425586132 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0569846591            06:01 PM, 10th Apr                   Abdulqader                    Hi Usha, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:01 PM, 10th Apr                     Usha                    Hi kader My order number 9425586132 I wanted to know is it possible to change my order from click and collect to home delivery           06:02 PM, 10th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:04 PM, 10th Apr                     Usha                    Okay           06:05 PM, 10th Apr                   Abdulqader                   We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           06:05 PM, 10th Apr                     Usha                    Okay           06:06 PM, 10th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:06 PM, 10th Apr                     Usha                    No           06:07 PM, 10th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:07 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6031201