Subject: Ticket Assigned - Conversation with Folashade Grace
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 15:21:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Folashade Grace Folashade Grace                    Good evening           07:05 PM, 08th Apr                   Abdulqader                    Hi Folashade , Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           07:06 PM, 08th Apr                     Folashade Grace                    Please I bought a shirt on line…. And it didn’t fit.. the size is big and I only want to change to smaller size           07:07 PM, 08th Apr                     Folashade Grace                    How do I go about it           07:07 PM, 08th Apr                     Folashade Grace                    Am in abudhabi and I can asses Dalma mall to change it           07:08 PM, 08th Apr                     Folashade Grace                    Please can you link me up for a change           07:08 PM, 08th Apr                     Folashade Grace                    It’s a gift and I need to change it           07:09 PM, 08th Apr                   Abdulqader                   Please know that in order to exchange the item, you can return your Max  product to a Max   store, and use your cash refund or Credit Note to buy similar or new product right away.           07:09 PM, 08th Apr                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           07:09 PM, 08th Apr                     Folashade Grace                    Ok           07:10 PM, 08th Apr                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           07:10 PM, 08th Apr                     Folashade Grace                    If I don’t want to go to a store, can the delivery pick it back for change?           07:10 PM, 08th Apr                   Abdulqader                   Unfortunately for online we can only do a return and refund .           07:12 PM, 08th Apr                     Folashade Grace                             07:12 PM, 08th Apr                     Folashade Grace                    Ok           07:12 PM, 08th Apr                     Folashade Grace                    Can I snap the item for you           07:12 PM, 08th Apr                     Folashade Grace                             07:13 PM, 08th Apr                   Abdulqader                   Only one item           07:14 PM, 08th Apr                   Abdulqader                   We would like to inform you that a new return request has been created on 4/8/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           07:17 PM, 08th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:19 PM, 08th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:21 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6016162