Subject: Ticket Assigned - Conversation with Farah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 15:02:54 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farah Farah                    Hello           06:45 PM, 08th Apr                   Abdulqader                    Hi Farah, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:47 PM, 08th Apr                     Farah                    I have an order           06:47 PM, 08th Apr                     Farah                    Delivered today           06:47 PM, 08th Apr                     Farah                    The driver contacted me since 2:30pm           06:47 PM, 08th Apr                     Farah                    Im still waiting for him           06:47 PM, 08th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:47 PM, 08th Apr                   Abdulqader                   We can see that you are contacting us regarding your order 8425175364?           06:47 PM, 08th Apr                     Farah                    He is not replying to my texts or calla           06:47 PM, 08th Apr                     Farah                    Calls           06:47 PM, 08th Apr                     Farah                    No I have ordered this today           06:48 PM, 08th Apr                   Abdulqader                   Could you please share your order number so that I can assist you further?           06:48 PM, 08th Apr                     Farah                    8425040403 this is my order           06:48 PM, 08th Apr                   Abdulqader                   We have checked and we would like to inform you that the following order number: (8425040403 ) was placed on08-04-2023.Please note the expected delivery date on 10-04-2023           06:50 PM, 08th Apr                   Abdulqader                   Our courier agent will contact you at your provided number +96566074994           06:50 PM, 08th Apr                     Farah                    The driver already called me           06:50 PM, 08th Apr                     Farah                    Since 2:30pm           06:50 PM, 08th Apr                     Farah                    I shared my location           06:51 PM, 08th Apr                   Abdulqader                   As the order has gone out for delivery, it will be delivered by the end of the day at the latest.           06:51 PM, 08th Apr                     Farah                    +965 6635 2977           06:51 PM, 08th Apr                     Farah                    This is his number           06:51 PM, 08th Apr                     Farah                    He sent me voice messages that i didnt understand           06:52 PM, 08th Apr                     Farah                              06:52 PM, 08th Apr                     Farah                              06:52 PM, 08th Apr                     Farah                    He nevers replied to me or picked my call           06:52 PM, 08th Apr                     Farah                    Im home waiting for him           06:52 PM, 08th Apr                   Abdulqader                   Do you want to update your number?           06:52 PM, 08th Apr                     Farah                    Whattttttt           06:52 PM, 08th Apr                     Farah                    This is the your driver’s number           06:53 PM, 08th Apr                   Abdulqader                   Sorry Ignore the previous message           06:53 PM, 08th Apr                     Farah                    The one calling me from center point to deliver my package           06:53 PM, 08th Apr                   Abdulqader                   We will do our best to arrange the delivery asap.           06:53 PM, 08th Apr                     Farah                    Im waiting for him home           06:53 PM, 08th Apr                     Farah                    Not going out though i should leave           06:53 PM, 08th Apr                   Abdulqader                   Kindly wait until the end of the day at the latest.           06:54 PM, 08th Apr                     Farah                    U dont know where is he           06:54 PM, 08th Apr                     Farah                    So I wait till 12 am?           06:54 PM, 08th Apr                     Farah                    why did he ask for my location since 2:30pm           06:54 PM, 08th Apr                   Abdulqader                   Please note that the courier team will call you before delivery the order           06:54 PM, 08th Apr                     Farah                    He called ad disappeared           06:55 PM, 08th Apr                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:56 PM, 08th Apr                     Farah                    Ok thank you           06:57 PM, 08th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:57 PM, 08th Apr                     Farah                    If possible Can I have the other order too?           06:57 PM, 08th Apr                     Farah                    The one I placed today also?           06:57 PM, 08th Apr                     Farah                    or it is hard?           06:57 PM, 08th Apr                   Abdulqader                   For this order 8425175364 Unfortunately still not shipped yet.           06:59 PM, 08th Apr                   Abdulqader                   Please note the expected delivery date on  09-04-2023           06:59 PM, 08th Apr                     Farah                    Ok noted           06:59 PM, 08th Apr                     Farah                    Thank you           06:59 PM, 08th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:00 PM, 08th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:02 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6016114