Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 14:48:20 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    The order in the way or what?           06:28 PM, 08th Apr                     User                    i want to know when they will bring it           06:28 PM, 08th Apr                     User                    because I'm waiting them           06:28 PM, 08th Apr                   Abdulqader                    Hi Abdullah , Good Evening. Thank you for contacting Home Centre. My name is Kader. I will be happy to assist you.           06:28 PM, 08th Apr                     User                    This is my mobile number 55855561 and order no. 8423609699           06:29 PM, 08th Apr                     User                    i want to know when they will bring the order           06:30 PM, 08th Apr                     User                    I'm waiting them           06:30 PM, 08th Apr                     User                    And I call them many time no one answe           06:30 PM, 08th Apr                     User                    from the numbers that they provide           06:31 PM, 08th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:32 PM, 08th Apr                     User                    please reply ASAP           06:32 PM, 08th Apr                   Abdulqader                   Such big items need a special delivery and assembly team so delivery of such items may take more time than usual items as the date of delivery is chosen according to the availability of the delivery and assembly team.           06:35 PM, 08th Apr                   Abdulqader                   Please confirm with us at which date was the expected delivery for your order ?           06:35 PM, 08th Apr                     User                    They send massage that will be at 6:00pm today. As I choose between 16:00to19:00           06:36 PM, 08th Apr                     User                    today also they send massage that the order on the way           06:37 PM, 08th Apr                     User                    I want to make sure when they will come           06:38 PM, 08th Apr                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:40 PM, 08th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:42 PM, 08th Apr                     User                    Ok but can you inform me or they call to inform the time???           06:42 PM, 08th Apr                   Abdulqader                   Ok sure we will inform the courier to call you before deliver your order.           06:45 PM, 08th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:45 PM, 08th Apr                     User                    No thanks           06:47 PM, 08th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Home Centre  Have a wonderful day.           06:47 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6016079