Subject: Ticket Assigned - Conversation with AA
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 12:28:46 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with AA AA                    Hi           04:11 PM, 08th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:11 PM, 08th Apr                   Centrepoint UAE whatsapp bot                    Hello AA , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            04:11 PM, 08th Apr                     AA                    � Refund Information           04:11 PM, 08th Apr                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:11 PM, 08th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           04:11 PM, 08th Apr                     AA                    No           04:11 PM, 08th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           04:11 PM, 08th Apr                     AA                    Talk to Agent           04:11 PM, 08th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:11 PM, 08th Apr                     AA                    Raise a ticket           04:11 PM, 08th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:11 PM, 08th Apr                     AA                    [email-masked]           04:12 PM, 08th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:12 PM, 08th Apr                     AA                    Hey above is my order number           04:12 PM, 08th Apr                     AA                    I returned 5 items in total and they have been picked up by Centrepoint but on the app it only shows that one item was picked up           04:12 PM, 08th Apr                     AA                             04:12 PM, 08th Apr                     AA                    Rest are still under the title “return requested”           04:12 PM, 08th Apr                     AA                             04:12 PM, 08th Apr                     AA                    But the items have already been collected           04:12 PM, 08th Apr                     AA                    Can you Pls tell me why           04:12 PM, 08th Apr                     AA                             04:12 PM, 08th Apr                   Abdulqader                    Hi Mohammed , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:14 PM, 08th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:16 PM, 08th Apr                   Abdulqader                   Please note that according to your returns tracking ID: RP040423002276, we can see that your items have been collected from you in Apr-05-2023 12:32 PM           04:19 PM, 08th Apr                     AA                    Okay           04:20 PM, 08th Apr                     AA                    So has the return of only one product being processed           04:20 PM, 08th Apr                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           04:21 PM, 08th Apr                   Abdulqader                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:21 PM, 08th Apr                     AA                    But why is one product done and not the others           04:21 PM, 08th Apr                   Abdulqader                   The item is still with the courier and it generally takes 3-5 business days for the items to be delivered to our warehouse.           04:23 PM, 08th Apr                   Abdulqader                   Kindly wait for 3-5 days           04:23 PM, 08th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:26 PM, 08th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:28 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6015213