Subject: Ticket Assigned - Conversation with Mahmoud
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 20:07:48 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mahmoud Mahmoud                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Mahmoud Bot:  Hi Mahmoud, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  I don't have it Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  Representative Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi Mahmoud, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96895660107            11:38 PM, 07th Apr                   mazen                   Good Evening Mahmoud, Thank you for contacting Centerpoint, This is Mazen, how can I assist you today?           11:39 PM, 07th Apr                     Mahmoud                    Mazen           11:39 PM, 07th Apr                     Mahmoud                    I have orderd a two gift cards but I never got them so far           11:40 PM, 07th Apr                   mazen                   Could you please share your order number so that I can assist you further?           11:41 PM, 07th Apr                     Mahmoud                    I don’t have it. It disappeared from my account. But my credit card was charged           11:41 PM, 07th Apr                   mazen                   Kindly share your registered email ID for further assistance.           11:42 PM, 07th Apr                     Mahmoud                    [email-masked]           11:42 PM, 07th Apr                   mazen                   We sincerely apologize for any inconvenience caused however, we have checked with the following email address:[email-masked]  and we are unable to locate any order with us.           11:43 PM, 07th Apr                     Mahmoud                    Can you check this email pls           11:43 PM, 07th Apr                     Mahmoud                    [email-masked]           11:44 PM, 07th Apr                   mazen                   We request you to please allow us some time to check your details and back to you, stay with us           11:44 PM, 07th Apr                     Mahmoud                    Thx           11:44 PM, 07th Apr                   mazen                   We have checked and we would like to inform you that the following order number: (1724901586) was placed on 07-04-2023.Please note the expected date to get card on 16-04-2023.           11:45 PM, 07th Apr                     Mahmoud                    How ? Why that long           11:47 PM, 07th Apr                     Mahmoud                    It’s just an email with the digital card           11:47 PM, 07th Apr                   mazen                   Yes it will send on date 16/04/2023 to this email [email-masked]           11:48 PM, 07th Apr                     Mahmoud                    Why two weeks           11:49 PM, 07th Apr                     Mahmoud                    Can u explain.           11:49 PM, 07th Apr                     Mahmoud                    It said the email will be sent within one day when I was ordering it           11:49 PM, 07th Apr                     Mahmoud                    Now u telling me two week for a digital gift card, that doesn't make any sense           11:50 PM, 07th Apr                     Mahmoud                    ????           11:51 PM, 07th Apr                     Mahmoud                    Can u pls respond           11:52 PM, 07th Apr                     Mahmoud                    I need to talk to a manager pls           11:53 PM, 07th Apr                     Mahmoud                    ?????           11:54 PM, 07th Apr                     Mahmoud                    U still there ?           11:54 PM, 07th Apr                     Mahmoud                    Start Again           11:55 PM, 07th Apr                   mazen                   We are truly sorry for the inconvenience caused to you. Kindly note before you did order The estimated date will be shown before the payment done .           11:56 PM, 07th Apr                   mazen                   The expected date to get card on 16-04-2023.           11:56 PM, 07th Apr                     Mahmoud                    Yes it said max tomorrow will be delivered           11:56 PM, 07th Apr                     Mahmoud                    When I was ordering it           11:56 PM, 07th Apr                   mazen                   We will do our best to send your card asap.           11:57 PM, 07th Apr                     Mahmoud                    need a definitive date cause it's a gift           11:57 PM, 07th Apr                     Mahmoud                    Otherwise I would like to cancel it           11:58 PM, 07th Apr                   mazen                   Kindly share the screenshot showing that you will get your card tomorrow so that we can investigate further and assist you accordingly with this.           11:59 PM, 07th Apr                     Mahmoud                    How would I get it now? I already made the order, it said that when I was checking out           11:59 PM, 07th Apr                     Mahmoud                    Pls cancel my order, I’m very disappointed and dissatisfied           12:00 AM, 08th Apr                   mazen                   Accept our apologies, We have forwarded your query to the concerned team . We will contact you if there is any new information.           12:01 AM, 08th Apr                     Mahmoud                    I need no new information, I need to cancel this order           12:01 AM, 08th Apr                   mazen                   Do you have any other inquiries that we can help with?           12:01 AM, 08th Apr                     Mahmoud                    Yes           12:01 AM, 08th Apr                     Mahmoud                    Cancel my order           12:01 AM, 08th Apr                     Mahmoud                    This is nonsense           12:02 AM, 08th Apr                   mazen                   Please allow me a minute to cancel the order           12:02 AM, 08th Apr                     Mahmoud                    Thx           12:02 AM, 08th Apr                   mazen                   The order has been cancelled successfully.           12:03 AM, 08th Apr                     Mahmoud                    Ok cool. When I will get a refund ?           12:04 AM, 08th Apr                   mazen                   The amount you paid online will be refunded back to your original payment method within 7-14 working days.           12:05 AM, 08th Apr                     Mahmoud                    Ok thx           12:05 AM, 08th Apr                   mazen                   Do you have any other inquiries that we can help with?           12:05 AM, 08th Apr                     Mahmoud                    Thx           12:05 AM, 08th Apr                   mazen                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           12:07 AM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6011242