Subject: New Reply Received - Regarding my return for order: 9419642260
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 19:43:10 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Regarding my return for order: 9419642260  Ticket comment <div>Hi</div>
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<div>Would you care to even acknowledge or respond to my complaint sent on 31-Mar? Such a lax attitude - worst example of customer service.</div>
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<div>Thanks</div>
<div>Banushankar<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Fri, Mar 31, 2023 at 17:24, [email-masked]</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv6682981301"><div><div class="yiv6682981301WordSection1">
<div class="yiv6682981301MsoNormal">Dear Support</div>
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<div class="yiv6682981301MsoNormal">I have sent two emails (attachments 1 &amp; 2) on 26-Mar and 27-Mar to collect the uncollected item booked for return before processing the refund – despite all your tall assurances (see inline), your Returns team have processed the refund excluding below item.</div>
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<h1 style="margin-right:0cm;margin-bottom:9.0pt;margin-left:0cm;line-height:18.0pt">
<span style="font-size:12.0pt;font-family:sans-serif;color:#3D464D;background:#FDF869">Pleated Maxi A-line Dress with Buckle Belt and Cap Sleeves</span><span style="font-family:sans-serif;color:#3D464D"></span>
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<span style="font-size:12.0pt;font-family:serif;color:black;background:#FDF869">Colour: Orange</span><span style="font-size:12.0pt;font-family:serif"></span>
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<span style="font-size:12.0pt;font-family:serif;color:black;background:#FDF869">Size: 8</span><span style="font-size:12.0pt;font-family:serif"></span>
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<img id="yiv6682981301Picture_x0020_1" width="917" height="625" style="width:9.552in;min-height:6.5104in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjgzOTUxOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Vmi3oEq1r9OzvhK2POJtOBaah8gEX_S-CoiVM3mt9sI" data-id="2044016839519"><span style="font-size:12.0pt;font-family:serif"></span>
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<b><span style="background:yellow">This is a very bad example of customer service – support promising one thing and the other team acting independently. It looks like there is no coordination.</span></b><b></b>
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<div class="yiv6682981301MsoNormal">You should tell me now how are you going to collect and process the refund for above item as I cannot book the return since the 14-day window has lapsed (which I have already indicated about in my emails – attachments 1 &amp; 2).</div>
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<div class="yiv6682981301MsoNormal">Regards</div>
<div class="yiv6682981301MsoNormal">Bhanu</div>
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<b>From:</b> Centrepoint &lt;[email-masked]&gt; <br><b>Sent:</b> Wednesday, 29 March 2023 10:17 am<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: [#5928834] - Regarding my return for order: 9419642260</div></div>
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<div><div class="yiv6682981301MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif">Hi Banushankar,<br><br><span style="color:#183247">Thank you for reaching out to Centrepoint and giving us the opportunity to help you.</span> </span></div></div>
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<span style="font-size:10.5pt;font-family:sans-serif;color:#183247"><br></span><span style="font-size:10.5pt;font-family:sans-serif">We’re really sorry if we’ve taken longer than usual to get back to you.<br><br>​Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.<br><br>Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.<br><br>We hope we have not caused you any inconvenience, your comfort and happiness are really important to us.<br><br>Make sure that any problem you face when shopping with us will be resolved in a way that makes you satisfied, your happiness and comfort are important to us.<br>​<br>We request you to please allow us some time so we can work on this and do the needful.<br><br>We appreciate your patience.</span>
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<div><div class="yiv6682981301MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif">Thank You,</span></div></div>
<div><div class="yiv6682981301MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif">Centrepoint Support Team</span></div></div>
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<span style="font-size:1.0pt;font-family:serif;color:white">5928834:1125156</span><span style="font-size:10.5pt;font-family:sans-serif"> </span>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5928834