Subject: Ticket Assigned - Conversation with Febha Noufal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 16:17:59 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Febha Noufal Febha Noufal                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Febha Noufal Bot:  Hi Febha Noufal, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7823900592 Bot:    Your order has been cancelled   No worries, your refund is being processed. ?    Here's how it works:   Credit or Debit Card - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97338913891            07:57 PM, 07th Apr                   Abdulqader                    Hi Febha, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:59 PM, 07th Apr                     Febha Noufal                    Can i know why my order is cancelled?           08:00 PM, 07th Apr                     Febha Noufal                    Also I would like to reorder it but the size is out of stock it seems           08:00 PM, 07th Apr                     Febha Noufal                    What should i do?           08:00 PM, 07th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:01 PM, 07th Apr                     Febha Noufal                    Ok           08:01 PM, 07th Apr                   Abdulqader                   Is this contact number correct +97338913891?             08:05 PM, 07th Apr                     Febha Noufal                    Yes or +97337390888 (whatsapp)           08:06 PM, 07th Apr                   Abdulqader                   We are truly sorry to hear that your order has been returned back to our warehouse by the courier. We have now forwarded your concern to the courier team and they are closely working on this.           08:08 PM, 07th Apr                     Febha Noufal                    Or can I purchase this from store?           08:09 PM, 07th Apr                     Febha Noufal                    Can i know if the size i available in the store?           08:09 PM, 07th Apr                     Febha Noufal                    Please contact in +97337390888 in whatsapp           08:10 PM, 07th Apr                   Abdulqader                   Please allow us more time to check the available items in the store.           08:11 PM, 07th Apr                   Abdulqader                   It's Only 1 in Centerpoint Oasis Juffair & Centerpoint   Marina Mall           08:13 PM, 07th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           08:14 PM, 07th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:17 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6009878