Subject: Ticket Assigned - Conversation with Muneeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 16:12:14 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muneeb Muneeb                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Muneeb Bot:  Hi Muneeb, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0506384833            07:53 PM, 07th Apr                     Muneeb                    Ok           07:54 PM, 07th Apr                   Abdulqader                    Hi Muneeb, Good Evening. Thank you for contacting Splash . My name is Kader. I will be happy to assist you.           07:54 PM, 07th Apr                     Muneeb                    Heyy           07:55 PM, 07th Apr                     Muneeb                    Today i just purchased a shirt i need to change they size is it possible to go to store           07:55 PM, 07th Apr                     Muneeb                    you there           07:57 PM, 07th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:57 PM, 07th Apr                   Abdulqader                   Please know that in order to exchange the item, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           07:57 PM, 07th Apr                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           07:58 PM, 07th Apr                     Muneeb                    Ok           07:58 PM, 07th Apr                     Muneeb                    Cool           07:58 PM, 07th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:59 PM, 07th Apr                     Muneeb                    What slip i should show them           08:00 PM, 07th Apr                   Abdulqader                   We can see that you are contacting us regarding your order 9424712529?           08:00 PM, 07th Apr                     Muneeb                    Ok           08:02 PM, 07th Apr                   Abdulqader                   But we have to cancel the online return request to be able to return the item to the store           08:04 PM, 07th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           08:07 PM, 07th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           08:09 PM, 07th Apr                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:12 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6009867