Subject: Ticket Assigned - Conversation with Alia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 15:54:11 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alia Alia                    Hi           07:31 PM, 07th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:31 PM, 07th Apr                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟             07:31 PM, 07th Apr                     Alia                    English           07:31 PM, 07th Apr                   Centrepoint UAE whatsapp bot                    Hello Alia , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:31 PM, 07th Apr                     Alia                    I received a wrong product           07:31 PM, 07th Apr                   Centrepoint UAE whatsapp bot                    Hello Alia , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:31 PM, 07th Apr                     Alia                    � Returns Process           07:31 PM, 07th Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8006927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:31 PM, 07th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           07:31 PM, 07th Apr                     Alia                    No           07:31 PM, 07th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           07:31 PM, 07th Apr                     Alia                    Talk to Agent           07:31 PM, 07th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:31 PM, 07th Apr                     Alia                    [email-masked]           07:32 PM, 07th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:32 PM, 07th Apr                   Abdulqader                    Hi Alia, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:32 PM, 07th Apr                     Alia                    Hi           07:33 PM, 07th Apr                     Alia                    I placed an order online           07:33 PM, 07th Apr                     Alia                    And I received the wrong product           07:33 PM, 07th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           07:35 PM, 07th Apr                   Abdulqader                   ​Kindly provide us with ​the name of the wrong item as mentioned on the website.           07:36 PM, 07th Apr                     Alia                             07:36 PM, 07th Apr                     Alia                             07:36 PM, 07th Apr                     Alia                             07:36 PM, 07th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:38 PM, 07th Apr                   Abdulqader                   please allow us more time.           07:43 PM, 07th Apr                     Alia                    I don’t want a refund I want an exchange           07:46 PM, 07th Apr                   Abdulqader                   Please accept our sincere apologies for this.We would like to inform you that we have processed the refund of amount (AED 15.26) on (4/7/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:46 PM, 07th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:49 PM, 07th Apr                     Alia                    Do I need to return the product ?           07:50 PM, 07th Apr                   Abdulqader                   You can keep the item with you.           07:51 PM, 07th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:52 PM, 07th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:53 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6009816