Subject: Ticket Assigned - Conversation with AprilTherese
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 15:26:21 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with AprilTherese AprilTherese                    Hi           07:12 PM, 07th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:12 PM, 07th Apr                   Centrepoint UAE whatsapp bot                    Hello AprilTherese , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:12 PM, 07th Apr                     AprilTherese                    � Order Status           07:12 PM, 07th Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:12 PM, 07th Apr                     AprilTherese                    9424891152           07:12 PM, 07th Apr                   Centrepoint UAE whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery    If you wish to cancel your order, please flow below link.               07:12 PM, 07th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           07:12 PM, 07th Apr                     AprilTherese                    No           07:13 PM, 07th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           07:13 PM, 07th Apr                     AprilTherese                    Talk to Agent           07:13 PM, 07th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:13 PM, 07th Apr                     AprilTherese                    [email-masked]           07:13 PM, 07th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:13 PM, 07th Apr                   Abdulqader                    Hi april, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:14 PM, 07th Apr                     AprilTherese                    Hi kader           07:14 PM, 07th Apr                     AprilTherese                    Can u help me with my order           07:14 PM, 07th Apr                     AprilTherese                    Its saying it didnt process           07:14 PM, 07th Apr                     AprilTherese                    But its already deducted from my card           07:15 PM, 07th Apr                     AprilTherese                    And why tabby is not working?           07:15 PM, 07th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:15 PM, 07th Apr                     AprilTherese                    Okay           07:16 PM, 07th Apr                   Abdulqader                   Accept our apologies, We'd like to confirm you that order 9424891152 has not been placed successfully as the payment from your credit card used has been unsuccessful.           07:16 PM, 07th Apr                   Abdulqader                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           07:17 PM, 07th Apr                     AprilTherese                    Its already in my tabby account           07:17 PM, 07th Apr                     AprilTherese                    What exactly should i do to proceed           07:17 PM, 07th Apr                   Abdulqader                   We have checked and we would like to inform you that the following order number: 9424894154 with the amount AED102.00 was placed on Apr 7, 2023 Please note the estimated date to pick up the order is Apr 8, 2023. You’ll receive an SMS and an email when your order is ready for collection.           07:18 PM, 07th Apr                     AprilTherese                    So is this cash payment           07:19 PM, 07th Apr                   Abdulqader                   Please note this order 9424894154  is confirmed .           07:19 PM, 07th Apr                     AprilTherese                    Is this order will be paid via tabby?           07:19 PM, 07th Apr                   Abdulqader                   Not cash payment is online payment by tabby           07:19 PM, 07th Apr                     AprilTherese                    Okay           07:20 PM, 07th Apr                     AprilTherese                    Bcoz i have sent as well a refund to tabby           07:20 PM, 07th Apr                     AprilTherese                    I thought my order was not successful           07:20 PM, 07th Apr                     AprilTherese                    Can we ask tabby to disregard my message           07:20 PM, 07th Apr                     AprilTherese                    And we will proceed with the order           07:20 PM, 07th Apr                   Abdulqader                   Kindly consent to tabby team: 800 82229           07:22 PM, 07th Apr                     AprilTherese                    Copy thank u           07:23 PM, 07th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:24 PM, 07th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:26 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6009770