Subject: Ticket Assigned - Conversation with Kabil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 15:03:18 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kabil Kabil                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Kabil, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097455480133            06:46 PM, 07th Apr                   Abdulqader                    Hi Kabil, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:46 PM, 07th Apr                     Kabil                    Hi kader thank you           06:47 PM, 07th Apr                     Kabil                    I received online order 3 t shirt           06:47 PM, 07th Apr                     Kabil                    One of them is too large           06:47 PM, 07th Apr                     Kabil                    I would like to make a return or change with another item           06:48 PM, 07th Apr                     Kabil                    Please to advice           06:48 PM, 07th Apr                     Kabil                    Thank you           06:49 PM, 07th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           06:49 PM, 07th Apr                   Abdulqader                   Please know that in order to exchange the item, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           06:49 PM, 07th Apr                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           06:50 PM, 07th Apr                     Kabil                    Ok no problem           06:50 PM, 07th Apr                     Kabil                    So i have to go to the nearest centre point           06:50 PM, 07th Apr                   Abdulqader                   If you do not wish to visit the store,and If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           06:51 PM, 07th Apr                     Kabil                    Store           06:51 PM, 07th Apr                     Kabil                    No i want to visit your store           06:51 PM, 07th Apr                     Kabil                    So as you told me i can make return immediately there           06:51 PM, 07th Apr                     Kabil                    ?           06:51 PM, 07th Apr                     Kabil                    In any center point store           06:52 PM, 07th Apr                     Kabil                    ?           06:52 PM, 07th Apr                   Abdulqader                   You can also drop off your return to any center point store across the Qatar.           06:52 PM, 07th Apr                     Kabil                    Thank you Mr Abdulkader you are so helpful           06:53 PM, 07th Apr                     Kabil                    Thank you           06:53 PM, 07th Apr                     Kabil                    So much           06:53 PM, 07th Apr                     Kabil                    ?           06:54 PM, 07th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:55 PM, 07th Apr                     Kabil                    Just one think i didnt have a ticket or receipt           06:55 PM, 07th Apr                     Kabil                    Or i have to show them my online order??           06:56 PM, 07th Apr                   Abdulqader                   The invoice has been sent successfully for order 4724807964 to [email-masked].           06:56 PM, 07th Apr                   Abdulqader                   Also, you can show them the order number.           06:57 PM, 07th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:58 PM, 07th Apr                     Kabil                    Thank you so muvh brother have a good night           07:00 PM, 07th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:02 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6009738