Subject: Ticket Assigned - Conversation with Vibin Vijayan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 14:57:34 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vibin Vijayan Vibin Vijayan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Vibin Vijayan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424251118 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040523000409     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            06:40 PM, 07th Apr                     Vibin Vijayan                    Hi           06:41 PM, 07th Apr                   Abdulqader                    Hi Vibin, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:41 PM, 07th Apr                     Vibin Vijayan                    Pls check about refund against my order9424251118           06:41 PM, 07th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:42 PM, 07th Apr                     Vibin Vijayan                    Very bad service from your delivery team           06:42 PM, 07th Apr                     Vibin Vijayan                    My order not yet delivered           06:43 PM, 07th Apr                     Vibin Vijayan                    Last 2 days I'm wasting my time on this follow up           06:43 PM, 07th Apr                     Vibin Vijayan                    No one is giving any proper answer           06:44 PM, 07th Apr                     Vibin Vijayan                    Pls inform your team to do refund           06:44 PM, 07th Apr                     Vibin Vijayan                    I don't want this item any more           06:44 PM, 07th Apr                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number:+971565245065           06:44 PM, 07th Apr                     Vibin Vijayan                    Yes           06:45 PM, 07th Apr                     Vibin Vijayan                    I'm fed up with your team           06:45 PM, 07th Apr                     Vibin Vijayan                    Not professional           06:45 PM, 07th Apr                     Vibin Vijayan                    Here grocery stores works better than your team           06:45 PM, 07th Apr                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           06:46 PM, 07th Apr                     Vibin Vijayan                    Yesterday also same told by another agent           06:48 PM, 07th Apr                     Vibin Vijayan                    No one called yet           06:48 PM, 07th Apr                     Vibin Vijayan                    I dont need the item any more, share me the refund details           06:49 PM, 07th Apr                     Vibin Vijayan                    Or let me know the exact delivery time           06:49 PM, 07th Apr                   Abdulqader                   Kindly note your issue has been raised and this is your complaint number 6003717.           06:53 PM, 07th Apr                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           06:53 PM, 07th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:55 PM, 07th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:57 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6009723