Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 14:48:19 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Hi Bot:  Hi Hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0504319604            06:31 PM, 07th Apr                   Abdulqader                    Hi Feba , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:32 PM, 07th Apr                     Hi                    Hi Kader,9424303177 regarding this order i raised a return           06:33 PM, 07th Apr                     Hi                    And the person picked the order yesterday           06:33 PM, 07th Apr                     Hi                    But that is still not reflected in my account           06:33 PM, 07th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:34 PM, 07th Apr                     Hi                    Ok           06:34 PM, 07th Apr                   Abdulqader                   ​Please note that according to your returns tracking ID: RP040523005678, we can see that your items were collected from you on Apr 6 ,2023           06:37 PM, 07th Apr                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           06:38 PM, 07th Apr                     Hi                    Okay           06:38 PM, 07th Apr                   Abdulqader                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           06:38 PM, 07th Apr                     Hi                    9424466173 for this order the return request raised  no one called me and now recieved a msg its unsuccessful and unable to pickup           06:39 PM, 07th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:40 PM, 07th Apr                     Hi                    Ok           06:41 PM, 07th Apr                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection.           06:41 PM, 07th Apr                     Hi                    Okay           06:42 PM, 07th Apr                   Abdulqader                   They will contact you on the following contact number when arranging the collection with you:+971504319604           06:42 PM, 07th Apr                     Hi                    Ok           06:42 PM, 07th Apr                   Abdulqader                   If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           06:43 PM, 07th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:45 PM, 07th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:47 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6009705