Subject: Ticket Assigned - Conversation with Amna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 14:20:38 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amna Amna                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  amna Bot:  Hi amna, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7824729089 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97334174311            05:56 PM, 07th Apr                     Amna                    an item in my order is missing           05:56 PM, 07th Apr                     Amna                    there were 5 items i recieved only 4           05:57 PM, 07th Apr                   Abdulqader                    Hi Amna, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:57 PM, 07th Apr                     Amna                    hi           05:57 PM, 07th Apr                     Amna                    please check my order i recieved today there were 5 itms           05:57 PM, 07th Apr                     Amna                    one is missing           05:57 PM, 07th Apr                     Amna                    please check           05:57 PM, 07th Apr                     Amna                    i have paid           05:58 PM, 07th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:58 PM, 07th Apr                     Amna                    for sure im waiting           05:58 PM, 07th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           05:59 PM, 07th Apr                   Abdulqader                   ​Kindly provide us with ​the name of the missing item as mentioned on the website so that we can investigate further and assist you accordingly with this.           05:59 PM, 07th Apr                     Amna                    can you please check with my order, a blush is missing           06:00 PM, 07th Apr                     Amna                    i dont have order details as you can  see through the order number           06:00 PM, 07th Apr                     Amna                    else i recieved a text saying order confirmed 5 items           06:00 PM, 07th Apr                     Amna                    but now i recieved only 4           06:01 PM, 07th Apr                     Amna                    ???           06:03 PM, 07th Apr                   Abdulqader                   The invoice has been sent sucessfully for order 7824729089 to [email-masked]           06:04 PM, 07th Apr                   Abdulqader                   Kindly check the name of the item.           06:04 PM, 07th Apr                     Amna                    that all wrong i paid 17.75           06:06 PM, 07th Apr                     Amna                    the bill is not accurate           06:06 PM, 07th Apr                     Amna                    i have message with me saying 17.75bd for the order           06:07 PM, 07th Apr                     Amna                    Thank you for your order. Order 7824729089 for Maybelline New York Superstay ... +4more item(s) for BHD 17.75 is confirmed. Expect delivery by 07-04-2023.           06:07 PM, 07th Apr                     Amna                    this is the text i recieved           06:07 PM, 07th Apr                     Amna                    5 total items were there           06:08 PM, 07th Apr                     Amna                    ?           06:09 PM, 07th Apr                   Abdulqader                   Please let me know the name of the missing item.           06:12 PM, 07th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:14 PM, 07th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:17 PM, 07th Apr                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:20 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6009627