Subject: Ticket Assigned - Conversation with Ahmed Sumon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 14:01:23 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Sumon Ahmed Sumon                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Ahmed sumon, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4723573111 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0402230002707     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            05:48 PM, 07th Apr                     Ahmed Sumon                    Why my 31 riyal for the shirt i return its vring it back again refund become 26.35?????           05:49 PM, 07th Apr                     Ahmed Sumon                    Why this amount become less to return my refund?           05:50 PM, 07th Apr                   Abdulqader                    Hi Ahmed, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:50 PM, 07th Apr                     Ahmed Sumon                             05:50 PM, 07th Apr                     Ahmed Sumon                    My  returned items  worth 31 qatari riyal why it will be 26.35  coming back for refund??           05:52 PM, 07th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:52 PM, 07th Apr                   Abdulqader                   We sincerely apologize for any inconvenience caused to you.           05:53 PM, 07th Apr                   Abdulqader                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           05:54 PM, 07th Apr                     Ahmed Sumon                    This not a valid reason           05:54 PM, 07th Apr                     Ahmed Sumon                    Only i want change size           05:54 PM, 07th Apr                     Ahmed Sumon                    Not planning for refund my money           05:55 PM, 07th Apr                   Abdulqader                   Please know that in order to exchange the item, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           05:56 PM, 07th Apr                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           05:56 PM, 07th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:57 PM, 07th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:00 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6009547