Subject: Ticket Assigned - Conversation with Menna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 13:49:02 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Menna Menna                    Hi           05:33 PM, 07th Apr                     Menna                    Regarding my last order  I want to exchange 2 item           05:33 PM, 07th Apr                     Menna                    Black dress wrong size  And the gray is damaged           05:34 PM, 07th Apr                   Abdulqader                    Hi Menna, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:36 PM, 07th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:39 PM, 07th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           05:40 PM, 07th Apr                   Abdulqader                   Please know that in order to exchange the item, you can return your Max product to a Max  store, and use your cash refund or Credit Note to buy similar or new product right away.           05:40 PM, 07th Apr                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           05:40 PM, 07th Apr                   Abdulqader                   ​Kindly provide us with ​the name of the damaged item as mentioned on the website so that we can investigate further and assist you accordingly with this.           05:42 PM, 07th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:44 PM, 07th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:46 PM, 07th Apr                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:48 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6009486