Subject: Ticket Assigned - Conversation with Shine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 13:43:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shine Shine                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Shine Bot:  Hi Shine, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0528734981            05:25 PM, 07th Apr                   Abdulqader                    Hi Shine, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:26 PM, 07th Apr                     Shine                    Hello           05:27 PM, 07th Apr                     Shine                    I made a return request 2 days ago           05:27 PM, 07th Apr                     Shine                    The agent hasn't collected my order           05:27 PM, 07th Apr                     Shine                    When will it be collected           05:28 PM, 07th Apr                     Shine                    ???           05:28 PM, 07th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:28 PM, 07th Apr                     Shine                    Ok           05:29 PM, 07th Apr                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection.           05:29 PM, 07th Apr                   Abdulqader                   They will contact you on the following contact number when arranging the collection with you: +971528734981           05:29 PM, 07th Apr                     Shine                    Your courier partner contacted me yesterday and said I have to be at home before 1 pm in the noon for him to pick up the item           05:30 PM, 07th Apr                     Shine                    And I am a working person so I can't be at home at that time           05:30 PM, 07th Apr                     Shine                    So I informed him that           05:30 PM, 07th Apr                     Shine                    And he was adamant that he only works until 1 in the noon           05:31 PM, 07th Apr                     Shine                    Is this why my item hasn't been picked up?           05:31 PM, 07th Apr                   Abdulqader                   Kindly let us know which time you will be available           05:32 PM, 07th Apr                     Shine                    I am available now           05:32 PM, 07th Apr                     Shine                    I will be available all day today           05:33 PM, 07th Apr                     Shine                    Are you there?           05:34 PM, 07th Apr                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to pick up the order as early as possible.           05:35 PM, 07th Apr                     Shine                    Ok but I need a phone call before anyone coming here so that I can make sure I am here           05:35 PM, 07th Apr                     Shine                    I am not hanging around my house all day for this           05:35 PM, 07th Apr                     Shine                    So will I get a phone call?           05:36 PM, 07th Apr                     Shine                    ?????!           05:37 PM, 07th Apr                     Shine                    Are you there?           05:38 PM, 07th Apr                     Shine                    Hello           05:39 PM, 07th Apr                   Abdulqader                   We will escalate to your courier to try their best to collect your item today Also the courier will contact you before collect your item.           05:39 PM, 07th Apr                     Shine                    Ok           05:39 PM, 07th Apr                     Shine                    Thanks           05:39 PM, 07th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:41 PM, 07th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:43 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6009456