Subject: Ticket Assigned - Conversation with Dina Farah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 15:57:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dina Farah Dina Farah                    Back           07:28 PM, 06th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:28 PM, 06th Apr                   Centrepoint UAE whatsapp bot                    Hello Dina Farah , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:28 PM, 06th Apr                     Dina Farah                    � Refund Information           07:28 PM, 06th Apr                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:28 PM, 06th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           07:28 PM, 06th Apr                     Dina Farah                    No           07:28 PM, 06th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           07:28 PM, 06th Apr                     Dina Farah                    Talk to Agent           07:28 PM, 06th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:28 PM, 06th Apr                     Dina Farah                    [email-masked]           07:29 PM, 06th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:29 PM, 06th Apr                   Abdulqader                    Hi Dina , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:32 PM, 06th Apr                   Abdulqader                   We can see that you are contacting us regarding your order 9424629486?           07:33 PM, 06th Apr                     Dina Farah                    We have created a ticket for you, here is the ticket ID 6002449        We will get back to you shortly.        Thank You ?           07:33 PM, 06th Apr                     Dina Farah                    Regarding this           07:34 PM, 06th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:35 PM, 06th Apr                     Dina Farah                    Ok           07:35 PM, 06th Apr                   Abdulqader                   Kindly elaborate your query           07:37 PM, 06th Apr                     Dina Farah                    I returned 6 bowls and got refunded for one only           07:38 PM, 06th Apr                     Dina Farah                    I can’t reach home center           07:38 PM, 06th Apr                     Dina Farah                    They don’t answer emails or phone           07:38 PM, 06th Apr                   Abdulqader                   Could you please share your order number so that I can assist you further?           07:41 PM, 06th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:45 PM, 06th Apr                     Dina Farah                    Yes           07:45 PM, 06th Apr                     Dina Farah                    Order No 9423057041           07:45 PM, 06th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:48 PM, 06th Apr                   Abdulqader                   Kindly contact to the home center team and they will assist you: https://www.homecentre.com/ae/en/write-to-us  (800-694663)           07:50 PM, 06th Apr                     Dina Farah                    I did           07:51 PM, 06th Apr                     Dina Farah                    With no response           07:51 PM, 06th Apr                     Dina Farah                    Phone no one answered           07:51 PM, 06th Apr                     Dina Farah                    Email no reply           07:51 PM, 06th Apr                   Abdulqader                   We are truly sorry we are centerpoint support team           07:54 PM, 06th Apr                   Abdulqader                   Kindly contact to the home center team.           07:54 PM, 06th Apr                     Dina Farah                    How           07:55 PM, 06th Apr                   Abdulqader                   This is the email and number for  home center :  https://www.homecentre.com/ae/en/write-to-us (800-694663)           07:55 PM, 06th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:56 PM, 06th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:57 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6003807