Subject: Ticket Assigned - Conversation with Hai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 15:30:40 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hai Hai                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Hai, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424365859 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC040523004602     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:07 PM, 06th Apr                     Hai                    Send me the link of all the 3orders which you cancelled. I want to reorder it. I can't see the product in site           07:08 PM, 06th Apr                     Hai                    It was the last piece.           07:08 PM, 06th Apr                     Hai                    How come one cancel the order without clients permission           07:09 PM, 06th Apr                   Abdulqader                    Hi Umm Kulthum, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:11 PM, 06th Apr                   Abdulqader                   We can see that you are contacting us regarding your order 9424365859?           07:12 PM, 06th Apr                     Hai                    Yes           07:13 PM, 06th Apr                     Hai                    Send me the link of all the 3orders which you cancelled. I want to reorder it. I can't see the product in site please           07:13 PM, 06th Apr                     Hai                    Hello. I'm waiting           07:16 PM, 06th Apr                   Abdulqader                   Kindly note this order 9424365859 is not cancelled.           07:16 PM, 06th Apr                     Hai                    They said that location is undeliverable and asked to reorder           07:17 PM, 06th Apr                     Hai                    Can you send me link so that I can pay online and change the address... Since the ordered pieces are last..           07:18 PM, 06th Apr                   Abdulqader                   Is this contact number correct +971556117003?             07:18 PM, 06th Apr                     Hai                    Yes           07:19 PM, 06th Apr                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           07:19 PM, 06th Apr                     Hai                    But they are saying its undeliverable to that area           07:20 PM, 06th Apr                     Hai                    Is that true?           07:20 PM, 06th Apr                   Abdulqader                   Is this your full address:  Khaibar super market Al dhaidAl Falaj  Sharjah           07:21 PM, 06th Apr                     Hai                    Yes           07:21 PM, 06th Apr                     Hai                    Aldhaid.. Not Al falaj           07:21 PM, 06th Apr                   Abdulqader                   Your order is supposed to be delivered today, but we will contact the courier team to find out the reasons for the delay in the order.           07:23 PM, 06th Apr                     Hai                    Ok           07:23 PM, 06th Apr                     Hai                    Delivery team told this area they don't cover for delivery           07:24 PM, 06th Apr                   Abdulqader                   We will check the issue with courier team.           07:27 PM, 06th Apr                   Abdulqader                   Please note that we will contact you through your email once we get any updates.           07:27 PM, 06th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:28 PM, 06th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:30 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6003756