Subject: Ticket Assigned - Conversation with Abbas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 14:07:50 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abbas Abbas                    Hello           05:34 PM, 06th Apr                   Abdulqader                    Hi Abbas, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:37 PM, 06th Apr                     Abbas                    I made order for product price of 7 kd           05:37 PM, 06th Apr                     Abbas                    But received price of 6.5           05:38 PM, 06th Apr                     Abbas                    Even though the item is same but i was charged more           05:38 PM, 06th Apr                     Abbas                    My order details           05:38 PM, 06th Apr                     Abbas                    Item I received is priced at 6.5 kd           05:39 PM, 06th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:42 PM, 06th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           05:46 PM, 06th Apr                   Abdulqader                   We would like to inform that our prices for some items may vary a bit throughout the day because we offer variety of promotions and offers on our website which may inflict the prices of these items.           05:46 PM, 06th Apr                   Abdulqader                   We can never guarantee a sudden hike or downfall of an item's price. However, we always try to provide our products with maximum discount to our customers.           05:46 PM, 06th Apr                     Abbas                    No the item is still available with same price of what I ordered           05:46 PM, 06th Apr                     Abbas                    However similar item is also available with different price           05:47 PM, 06th Apr                     Abbas                    This i had ordered which is still there           05:47 PM, 06th Apr                   Abdulqader                   Please accept our sincere apologies for this. you can return the item.           05:51 PM, 06th Apr                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           05:51 PM, 06th Apr                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           05:51 PM, 06th Apr                     Abbas                    I dont want to return but i would to request a refund of difference in amount           05:52 PM, 06th Apr                   Abdulqader                   Please note that the actual price is 7 KWD           05:53 PM, 06th Apr                   Abdulqader                   As per in our website           05:53 PM, 06th Apr                     Abbas                    Yes but I received item with price tag 6.5 kd           05:54 PM, 06th Apr                     Abbas                    Give me credit of 0.5 kd           05:54 PM, 06th Apr                   Abdulqader                   Kindly note our prices for some items may vary a bit throughout the day because we offer variety of promotions and offers on our website which may inflict the prices of these items.We are truly sorry we can't provide a credit of 0.5KWD  we can create a return request for the item           05:57 PM, 06th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:58 PM, 06th Apr                     Abbas                    But this isnt fair           05:58 PM, 06th Apr                     Abbas                    I am being charged more of same price           05:59 PM, 06th Apr                   Abdulqader                   Accept our apologies,kindly note you can return the item and get the full refund of the item           06:03 PM, 06th Apr                     Abbas                    Ok , i will see           06:04 PM, 06th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:04 PM, 06th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:07 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6003510