Subject: Ticket Assigned - Conversation with Hasan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 15:49:24 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hasan Hasan                    .           07:25 PM, 05th Apr                   Abdulqader                    Hi Hasan, Good Evening. Thank you for contacting Babyshop. My name is Kader. I will be happy to assist you.           07:31 PM, 05th Apr                     Hasan                    Hi Kader           07:32 PM, 05th Apr                     Hasan                             07:32 PM, 05th Apr                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           07:34 PM, 05th Apr                     Hasan                    the return request for “junior printed baby bath chair” shows “babyshop will pick up the item” whereas the item was picked up on Saturday by one of your colleagues. The return should have been processed by now but it still isn’t processed. May I ask why?           07:34 PM, 05th Apr                     Hasan                    Sunday, Monday, Tuesday, Wednesday. 4 days in total out of which 3 are official business days if you count sunday as a holiday           07:35 PM, 05th Apr                   Abdulqader                   Once the refund is processed the amount you paid online will be refunded back           07:36 PM, 05th Apr                     Hasan                    It should           07:36 PM, 05th Apr                     Hasan                    My question is           07:36 PM, 05th Apr                   Abdulqader                   The item is still with the courier and it generally takes 3-6 business days for the items to be delivered to our warehouse           07:36 PM, 05th Apr                     Hasan                    Why it is not showing updates in the app or text updates           07:36 PM, 05th Apr                     Hasan                    Here you said 2-3 days now you are saying 3-6 days           07:37 PM, 05th Apr                     Hasan                    Which one is true?           07:38 PM, 05th Apr                   Abdulqader                   Kindly note will take 2 - 3 business days to reach our warehouse.           07:38 PM, 05th Apr                   Abdulqader                   And will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           07:38 PM, 05th Apr                     Hasan                    But here you are saying something else           07:38 PM, 05th Apr                     Hasan                    Don’t provide wrong info           07:39 PM, 05th Apr                     Hasan                    If you aren’t sure           07:39 PM, 05th Apr                     Hasan                    You should say let me check or I’ll check           07:39 PM, 05th Apr                     Hasan                    Why lie?           07:40 PM, 05th Apr                   Abdulqader                   Kindly note i have checked your order before i reply to you.           07:42 PM, 05th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:43 PM, 05th Apr                     Hasan                    Don’t try to lie if you have checked           07:43 PM, 05th Apr                     Hasan                    You didn’t understand my message           07:43 PM, 05th Apr                     Hasan                    Did you?           07:43 PM, 05th Apr                     Hasan                    You can ask someone to translate it for you           07:44 PM, 05th Apr                     Hasan                    No further inquiry at least from you           07:44 PM, 05th Apr                   Abdulqader                   ​Please note that according to your returns tracking ID: RP033023004295 , we can see that your items were collected from you on 01/04/2023.           07:45 PM, 05th Apr                   Abdulqader                   Kindly wait for 3-6 days to process the refund           07:46 PM, 05th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:47 PM, 05th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Babyshop  Have a wonderful day.           07:49 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5997002