Subject: Ticket Assigned - Conversation with Zooz♎
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 14:06:52 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zooz♎ Zooz♎                    Hello           05:48 PM, 05th Apr                   Abdulqader                    Hi Zooz, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:49 PM, 05th Apr                     Zooz♎                    I ordered small size dress from the website           05:50 PM, 05th Apr                     Zooz♎                    and I whant to change the size and take medium size if it possible           05:51 PM, 05th Apr                   Abdulqader                   We can see that you are contacting us regarding your order 8423744025?           05:51 PM, 05th Apr                     Zooz♎                    This one           05:51 PM, 05th Apr                   Abdulqader                   Please know that in order to exchange the item, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           05:52 PM, 05th Apr                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           05:52 PM, 05th Apr                     Zooz♎                    Yes           05:53 PM, 05th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:53 PM, 05th Apr                     Zooz♎                    So I just want to get medium size from this one because I ordered small size           05:54 PM, 05th Apr                     Zooz♎                    and it doesn't fit me           05:55 PM, 05th Apr                   Abdulqader                   To exchange the item, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           05:55 PM, 05th Apr                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           05:56 PM, 05th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:57 PM, 05th Apr                     Zooz♎                    So I should visit Centerpoint store and return it there           05:59 PM, 05th Apr                   Abdulqader                   Yes exactly           06:00 PM, 05th Apr                     Zooz♎                    I should go to specific branch or not?           06:01 PM, 05th Apr                     Zooz♎                    and if I don't wanna exchange it can I get my money?           06:01 PM, 05th Apr                   Abdulqader                   You can also drop off your return to any Centrepoint  store across the UAE.           06:01 PM, 05th Apr                   Abdulqader                   Sorry inKuwait           06:03 PM, 05th Apr                   Abdulqader                   ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           06:03 PM, 05th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:04 PM, 05th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:06 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5996673