Subject: Ticket Assigned - Conversation with Rasha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 15:36:16 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rasha Rasha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Rasha Bot:  Hi Rasha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424177547 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 07/04/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0558434010            07:25 PM, 04th Apr                   Abdulqader                    Hi Rasha, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:26 PM, 04th Apr                     Rasha                    Yes please I made order to be collect from store           07:26 PM, 04th Apr                     Rasha                    And they told me there I can collect it with in 24 hours so it should be tomorrow morning           07:27 PM, 04th Apr                     Rasha                    But now the message said it will be on 7 April           07:28 PM, 04th Apr                     Rasha                    It is not acceptable I paid because they told me I can pick it up tomorrow           07:29 PM, 04th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:29 PM, 04th Apr                     Rasha                    Ok           07:29 PM, 04th Apr                   Abdulqader                   We have checked and we would like to inform you that the following order number: 9424177547was placed on Apr 4, 2023 Please note the estimated date to pick up the order is Apr6, 2023. You’ll receive an SMS and an email when your order is ready for collection.           07:30 PM, 04th Apr                     Rasha                    No way to collect it tomorrow please           07:31 PM, 04th Apr                     Rasha                    It is sooo urgent please           07:31 PM, 04th Apr                   Abdulqader                   Accept our apologies, as we cannot specify a specific time for receiving orders because the time is determined by the store team according to its availability.           07:31 PM, 04th Apr                     Rasha                    The item is available already           07:31 PM, 04th Apr                     Rasha                    I was there today           07:32 PM, 04th Apr                     Rasha                    And they told me it will be ready tomorrow           07:32 PM, 04th Apr                   Abdulqader                   We will do our best to arrange the order asap.           07:33 PM, 04th Apr                     Rasha                    Yes pleaaaase thanks           07:33 PM, 04th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:34 PM, 04th Apr                     Rasha                    No thanks           07:35 PM, 04th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:35 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5989485