Subject: Ticket Assigned - Conversation with Yleen Mutia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 14:38:15 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yleen Mutia Yleen Mutia                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Start Again Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Yleen mutia Bot:  Hi Yleen mutia, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0552492078            06:25 PM, 04th Apr                     Yleen Mutia                    There was a problem with the system and order deducted to my credit card twice with the same items           06:25 PM, 04th Apr                     Yleen Mutia                    Can you cancel my order please           06:28 PM, 04th Apr                   Abdulqader                    Hi Yleen, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:28 PM, 04th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:29 PM, 04th Apr                   Abdulqader                   We'd like to confirm you that orders 9424224173 - 9424224205 has not been placed successfully as the payment from your credit card used has been unsuccessful.Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           06:32 PM, 04th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:34 PM, 04th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:37 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5989297