Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 16:25:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423950930 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0566779629            08:07 PM, 03rd Apr                   Abdulqader                    Hi Sondos , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           08:16 PM, 03rd Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:20 PM, 03rd Apr                   Abdulqader                   We'd like to confirm you that order 9423950930 has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           08:21 PM, 03rd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           08:21 PM, 03rd Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:24 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980691