Subject: Ticket Assigned - Conversation with Hend
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 16:23:53 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hend Hend                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Hend Bot:  Hi Hend, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9422797775 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP033123000287     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0507662409            07:50 PM, 03rd Apr                     Hend                    Ok           07:51 PM, 03rd Apr                     Hend                    I recieved my order 3 days ago, and i would like to request an online return for a certain item. However i am unable to request that because the order is still showing (Proccessing)           07:55 PM, 03rd Apr                     Hend                    Can you please advise when will the order status change to delivered?           07:56 PM, 03rd Apr                   Abdulqader                    Hi Hend, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           08:01 PM, 03rd Apr                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can create a return request on your behalf.           08:01 PM, 03rd Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           08:06 PM, 03rd Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           08:08 PM, 03rd Apr                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:10 PM, 03rd Apr                     Hend                    Hi           08:13 PM, 03rd Apr                     Hend                    Sorry for the late reply           08:13 PM, 03rd Apr                     Hend                    R u there?           08:13 PM, 03rd Apr                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can create a return request on your behalf.           08:15 PM, 03rd Apr                     Hend                    The item is: Hush puppies men grey solid elevate lace sneaker           08:15 PM, 03rd Apr                     Hend                             08:15 PM, 03rd Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:18 PM, 03rd Apr                     Hend                    Ok           08:19 PM, 03rd Apr                   Abdulqader                   We would like to inform you that a new return request has been created on 4/3/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           08:20 PM, 03rd Apr                     Hend                    Sure           08:20 PM, 03rd Apr                     Hend                    Thank u Kader           08:20 PM, 03rd Apr                     Hend                    Ramadan kareem!           08:20 PM, 03rd Apr                   Abdulqader                   Ramadan kareem.           08:21 PM, 03rd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           08:21 PM, 03rd Apr                     Hend                    No thats it. Thank you           08:22 PM, 03rd Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:23 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980680