Subject: Ticket Assigned - Conversation with Terrence Titus
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 16:02:25 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Terrence Titus Terrence Titus                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Terrence Titus Bot:  Hi Terrence Titus, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0527255723            07:39 PM, 03rd Apr                     Terrence Titus                    Okie           07:39 PM, 03rd Apr                   Abdulqader                    Hi Terrence, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:41 PM, 03rd Apr                     Terrence Titus                    Hai kader           07:42 PM, 03rd Apr                     Terrence Titus                    I had ordered two t-shirts           07:42 PM, 03rd Apr                     Terrence Titus                    But the size is oversized when tried           07:42 PM, 03rd Apr                     Terrence Titus                    Can I return and place 4xxl of the same           07:42 PM, 03rd Apr                     Terrence Titus                    T shirts           07:43 PM, 03rd Apr                     Terrence Titus                    Can you help me pls           07:43 PM, 03rd Apr                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can create a return request on your behalf.           07:45 PM, 03rd Apr                     Terrence Titus                             07:47 PM, 03rd Apr                     Terrence Titus                    These two and place a new order for 4xl size           07:47 PM, 03rd Apr                     Terrence Titus                    Batman Print T-Shirt with short sleeve and crew neck           07:47 PM, 03rd Apr                     Terrence Titus                    Printed crew neck sweat t-shirt with long sleeve grey           07:48 PM, 03rd Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:50 PM, 03rd Apr                     Terrence Titus                    Ok           07:51 PM, 03rd Apr                   Abdulqader                   We would like to inform you that a new return request has been created on 4/3/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           07:51 PM, 03rd Apr                     Terrence Titus                    Ok will it be replaced with new size           07:51 PM, 03rd Apr                     Terrence Titus                    Or refund will be initiated           07:51 PM, 03rd Apr                     Terrence Titus                    Payment was COD           07:52 PM, 03rd Apr                   Abdulqader                   online we can only do a return and refund .           07:54 PM, 03rd Apr                     Terrence Titus                    So COD Will be compensated how ??           07:55 PM, 03rd Apr                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund to My Credit wallet.           07:56 PM, 03rd Apr                     Terrence Titus                    Okie           07:57 PM, 03rd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:58 PM, 03rd Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:01 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980569