Subject: Ticket Assigned - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 15:34:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery Razan Ali                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Razan Ali Bot:  Hi Razan Ali, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423522444 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0556553494            07:11 PM, 03rd Apr                     Razan Ali                    Ok           07:11 PM, 03rd Apr                   Abdulqader                    Hi Razan, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:14 PM, 03rd Apr                     Razan Ali                    Hell0           07:15 PM, 03rd Apr                     Razan Ali                    I placed order on Saturday           07:15 PM, 03rd Apr                     Razan Ali                    And the delivery should be today from 10 to 2 PM           07:15 PM, 03rd Apr                     Razan Ali                    But we didn't receive anything           07:15 PM, 03rd Apr                     Razan Ali                             07:16 PM, 03rd Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:18 PM, 03rd Apr                     Razan Ali                    Could you please check what is the status           07:18 PM, 03rd Apr                     Razan Ali                    Okay           07:18 PM, 03rd Apr                   Abdulqader                   Is this contact number correct +971556553494?             07:20 PM, 03rd Apr                     Razan Ali                    Yea           07:20 PM, 03rd Apr                   Abdulqader                   Please accept our sincere apologies for this unexpected delay. Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            07:23 PM, 03rd Apr                     Razan Ali                    Any updates?           07:24 PM, 03rd Apr                   Abdulqader                   Please accept our sincere apologies for this unexpected delay. Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           07:24 PM, 03rd Apr                     Razan Ali                    ????           07:28 PM, 03rd Apr                     Razan Ali                    Oky           07:31 PM, 03rd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:32 PM, 03rd Apr                     Razan Ali                    No thanks           07:32 PM, 03rd Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:34 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980476