Subject: Ticket Assigned - Conversation with Kerisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 14:47:17 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kerisha Kerisha                    Hi           06:36 PM, 03rd Apr                   Abdulqader                    Hi Kerisha, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:36 PM, 03rd Apr                     Kerisha                    Thanks. I received my order today however the size is incorrect           06:37 PM, 03rd Apr                     Kerisha                    I would like to exchange for a bigger size of the same item please           06:37 PM, 03rd Apr                   Abdulqader                   Please know that in order to exchange the item, you can return your Max product to a Max store, and use your cash refund or Credit Note to buy similar or new product right away.           06:38 PM, 03rd Apr                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           06:38 PM, 03rd Apr                     Kerisha                    I live in Ruwais so there is no max store           06:39 PM, 03rd Apr                     Kerisha                    I did the purchase online           06:39 PM, 03rd Apr                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           06:40 PM, 03rd Apr                     Kerisha                             06:40 PM, 03rd Apr                     Kerisha                    Will they be able to bring a bigger size when they come to pick up the return item ?           06:40 PM, 03rd Apr                   Abdulqader                   We would like to inform you that a new return request has been created on 4/3/23 Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:41 PM, 03rd Apr                   Abdulqader                   Kindly note online we can only do a return and refund .           06:42 PM, 03rd Apr                     Kerisha                    Ok so I will have to place the order again?           06:43 PM, 03rd Apr                   Abdulqader                   the amount you paid online will be refunded back to your original payment method within 7-14 working days.           06:44 PM, 03rd Apr                     Kerisha                    Thanks           06:44 PM, 03rd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:45 PM, 03rd Apr                     Kerisha                    No thank you           06:46 PM, 03rd Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:47 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980332