Subject: Ticket Assigned - Conversation with Samantha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 14:29:24 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Samantha Samantha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi samantha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9422699029 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032923001415     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:17 PM, 03rd Apr                   Abdulqader                    Hi Samantha, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:18 PM, 03rd Apr                     Samantha                    Hi. Why does my order status still say processing when it was delivered days ago           06:18 PM, 03rd Apr                     Samantha                    I also called customer service days ago and asked that the satus be changed and still no change           06:19 PM, 03rd Apr                     Samantha                    The item is too small and I need to return it. Now the return time is running out           06:19 PM, 03rd Apr                   Abdulqader                   Please accept our sincere apologies for this.​Kindly provide us with ​the name of the item as mentioned on the website so that we can create a return request on your behalf.           06:20 PM, 03rd Apr                     Samantha                    9422699029 This is the order number with all the details of the item           06:20 PM, 03rd Apr                     Samantha                    As I'm in the app communicating with you I can't exit our conversation to find the description now           06:21 PM, 03rd Apr                     Samantha                    When I called, the person said they would put in the request for me and still nothing           06:21 PM, 03rd Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:23 PM, 03rd Apr                     Samantha                    Okay           06:24 PM, 03rd Apr                   Abdulqader                   We would like to inform you that a new return request has been created on4/3/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:25 PM, 03rd Apr                     Samantha                    Thank you           06:25 PM, 03rd Apr                     Samantha                    I received the SMS           06:25 PM, 03rd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:25 PM, 03rd Apr                     Samantha                    No. Thanks           06:26 PM, 03rd Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:27 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980254