Subject: Ticket Assigned - Conversation with Ronita
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 14:25:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ronita Ronita                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Ronita Bot:  Hi Ronita, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971566667082            06:12 PM, 03rd Apr                     Ronita                    Thanks           06:12 PM, 03rd Apr                   Abdulqader                    Hi Ronita, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:13 PM, 03rd Apr                     Ronita                    I placed an order as a guest on the website and now I want to return some products from it           06:13 PM, 03rd Apr                     Ronita                    Hey Kader           06:13 PM, 03rd Apr                     Ronita                    I'm not sure how to go about the returns when the order was placed as guest           06:14 PM, 03rd Apr                     Ronita                    would you be able to guide me please           06:14 PM, 03rd Apr                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the stor           06:15 PM, 03rd Apr                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           06:15 PM, 03rd Apr                     Ronita                    Can I not requst a return online           06:15 PM, 03rd Apr                     Ronita                    ah thanks           06:15 PM, 03rd Apr                     Ronita                    sure           06:15 PM, 03rd Apr                     Ronita                    giveme two mins           06:15 PM, 03rd Apr                     Ronita                    My order number is 9422667885           06:16 PM, 03rd Apr                   Abdulqader                   Ok sure take your time           06:16 PM, 03rd Apr                     Ronita                    and I want to return the below product from it:           06:16 PM, 03rd Apr                     Ronita                    SPLASH Solid Crew Neck T-shirt with Short Sleeves Color: Brown Size: L           06:16 PM, 03rd Apr                     Ronita                    and also the below product:           06:17 PM, 03rd Apr                     Ronita                    SPLASH Solid T-shirt with Crew Neck and Short Sleeves Color: Blue Size: L           06:17 PM, 03rd Apr                     Ronita                    so two products           06:17 PM, 03rd Apr                     Ronita                    I want to keep the remaining three           06:17 PM, 03rd Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:17 PM, 03rd Apr                   Abdulqader                   We would like to inform you that a new return request has been created on 4/3/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:17 PM, 03rd Apr                     Ronita                    Thanks a lot           06:18 PM, 03rd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:18 PM, 03rd Apr                     Ronita                    and how much time will it take for the money to be returned to my account?           06:18 PM, 03rd Apr                   Abdulqader                   The amount 58 AED           06:19 PM, 03rd Apr                     Ronita                    I'd prefer if the money if transferred back to my card           06:19 PM, 03rd Apr                   Abdulqader                   The amount you paid online will be refunded back to your original payment method within 7-14 working days.           06:19 PM, 03rd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:20 PM, 03rd Apr                     Ronita                    alright perfect, thanks a lot           06:20 PM, 03rd Apr                     Ronita                    That's all           06:20 PM, 03rd Apr                     Ronita                    thank you           06:20 PM, 03rd Apr                     Ronita                    would you be able to send me an email           06:20 PM, 03rd Apr                     Ronita                    for the return request please           06:21 PM, 03rd Apr                   Abdulqader                   You can also track the order via the LMG website through the following link: https://bit.ly/3v0Daf7 Through the tracking number: ​RP040323004470.           06:21 PM, 03rd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:23 PM, 03rd Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:25 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980233