Subject: Ticket Assigned - Voucher
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 16:02:12 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Voucher Esha Fatima                    Hi there           07:32 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:32 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:32 PM, 02nd Apr                     Esha Fatima                    1           07:32 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                    Hello Esha Fatima , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:32 PM, 02nd Apr                     Esha Fatima                    3           07:32 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:32 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:32 PM, 02nd Apr                     Esha Fatima                    2           07:33 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:33 PM, 02nd Apr                     Esha Fatima                    1           07:33 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:33 PM, 02nd Apr                     Esha Fatima                    [email-masked]           07:34 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:34 PM, 02nd Apr                   Abdulqader                    Hi Esha , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:48 PM, 02nd Apr                     Esha Fatima                    Hi Kader           07:48 PM, 02nd Apr                     Esha Fatima                    Day before yesterday i made a purchased online i has cardit voucher           07:49 PM, 02nd Apr                     Esha Fatima                    But i was unable to placed an order           07:49 PM, 02nd Apr                     Esha Fatima                    Due to some error           07:49 PM, 02nd Apr                     Esha Fatima                    I m unable to redeem my credit voucher now           07:50 PM, 02nd Apr                   Abdulqader                   We sincerely apologize for the issue that you are facing however, please provide us the Screenshot Of The Issue so that we can investigate further and assist you accordingly with this.           07:52 PM, 02nd Apr                     Esha Fatima                    Yesterday i called upon your help line she said it will take 24 hours to refund your credit n it will be back in your sukrun card           07:52 PM, 02nd Apr                     Esha Fatima                    Screenshot of what           07:52 PM, 02nd Apr                     Esha Fatima                             07:54 PM, 02nd Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:54 PM, 02nd Apr                     Esha Fatima                    I am unable to redem this credit voucher           07:55 PM, 02nd Apr                     Esha Fatima                    Ok           07:55 PM, 02nd Apr                   Abdulqader                   Please accept our sincere apologies for this. there an issue with voucher           07:56 PM, 02nd Apr                   Abdulqader                   Please be assured as we have now escalated this issue to our technical team .           07:56 PM, 02nd Apr                   Abdulqader                   Please allow us time to get this fixed for you.           07:56 PM, 02nd Apr                     Esha Fatima                    Ok           07:56 PM, 02nd Apr                   Abdulqader                   Please note that we will contact you through your email once we get any updates.           07:56 PM, 02nd Apr                     Esha Fatima                    Ok           07:57 PM, 02nd Apr                     Esha Fatima                    Sure           07:57 PM, 02nd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           08:00 PM, 02nd Apr                     Esha Fatima                    No just fix this one           08:01 PM, 02nd Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:01 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5972117