Subject: Ticket Assigned - Conversation with Sari
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 15:06:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sari Sari                    Hi           06:49 PM, 02nd Apr                     Sari                    Regarding Order#9422413214           06:49 PM, 02nd Apr                     Sari                    I need to return two items           06:50 PM, 02nd Apr                     Sari                    The option to return is not showing online           06:50 PM, 02nd Apr                   Abdulqader                    Hi Sari, Good Evening. Thank you for contacting Babyshop. My name is Kader. I will be happy to assist you.           06:56 PM, 02nd Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:56 PM, 02nd Apr                     Sari                    ok           06:56 PM, 02nd Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           06:57 PM, 02nd Apr                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can create a return request on your behalf.           06:57 PM, 02nd Apr                     Sari                    ok           06:57 PM, 02nd Apr                     Sari                    juniors full length jog pants           06:57 PM, 02nd Apr                     Sari                    i want a size smaller           06:57 PM, 02nd Apr                     Sari                    is exchange possible           06:57 PM, 02nd Apr                     Sari                    blue and gray           06:58 PM, 02nd Apr                     Sari                    2 items..both i need in 7-8 yrs           06:59 PM, 02nd Apr                     Sari                    if exchange not possible pls take return request           06:59 PM, 02nd Apr                   Abdulqader                   lease know that in order to exchange the item, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           06:59 PM, 02nd Apr                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           06:59 PM, 02nd Apr                     Sari                    ok...pls rake return request           07:00 PM, 02nd Apr                     Sari                    and issue me a babyshop credit note           07:00 PM, 02nd Apr                   Abdulqader                   the amount you paid online will be refunded back to your original payment method within 7-14 working days.           07:01 PM, 02nd Apr                   Abdulqader                   We would like to inform you that a new return request has been created on 4/2/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           07:03 PM, 02nd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:04 PM, 02nd Apr                     Sari                    thts it           07:05 PM, 02nd Apr                     Sari                    thanks           07:05 PM, 02nd Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Babyshop  Have a wonderful day.           07:06 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5972007