Subject: Ticket Assigned - Conversation with MOHAMMED SAHAL
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 14:21:18 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with MOHAMMED SAHAL MOHAMMED SAHAL                    Hi           06:01 PM, 02nd Apr                     MOHAMMED SAHAL                    Good evening           06:01 PM, 02nd Apr                   Abdulqader                    Hi MOHAMMED , Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:03 PM, 02nd Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:04 PM, 02nd Apr                     MOHAMMED SAHAL                    I just want to know about how replace the shoe by online. I just want to change my size. Already I received the order on 30 march but till now there is no changes in delivery status. How I can change my size bh online.           06:05 PM, 02nd Apr                     MOHAMMED SAHAL                    I need to change the shoe size to 44.           06:06 PM, 02nd Apr                   Abdulqader                   Please know that in order to exchange the item, you can return your Max product to a Max  store, and use your cash refund or Credit Note to buy similar or new product right away.           06:07 PM, 02nd Apr                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           06:07 PM, 02nd Apr                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           06:07 PM, 02nd Apr                     MOHAMMED SAHAL                    When I order the shoes its already mentioned that if there is any changes size there is option for replace.           06:09 PM, 02nd Apr                   Abdulqader                   Accept our apologies, online return request  we can only do a return and refund .           06:11 PM, 02nd Apr                     MOHAMMED SAHAL                    If I need the refund what is the procedure.           06:13 PM, 02nd Apr                   Abdulqader                   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           06:14 PM, 02nd Apr                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can create a return request on your behalf.           06:14 PM, 02nd Apr                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           06:14 PM, 02nd Apr                   Abdulqader                   The amount you paid online will be refunded back to your original payment method within 7-14 working days.           06:15 PM, 02nd Apr                     MOHAMMED SAHAL                    If I will go for exchange by your max atore, only need the purchased items. Right?           06:15 PM, 02nd Apr                   Abdulqader                   Yes and you can show them your order number .           06:17 PM, 02nd Apr                     MOHAMMED SAHAL                    Ok.... Let me check with your store.If I get correct size then its better.           06:18 PM, 02nd Apr                     MOHAMMED SAHAL                    Thank you for the quick response.           06:19 PM, 02nd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:19 PM, 02nd Apr                     MOHAMMED SAHAL                    No...... If I need any help about this I will text you. Thank you           06:20 PM, 02nd Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:20 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5971827