Subject: Ticket Assigned - Conversation with Lamia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 13:48:20 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lamia Lamia                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi lamia, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423546947 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC040223001142     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  058-971-2292            05:23 PM, 02nd Apr                     Lamia                    Hello,           05:24 PM, 02nd Apr                     Lamia                    I missed the drivers call and now my order is coming up as rejected by customer, but i still want it is there any way i could reschedule for tomorrow?? or do i have to order all over again from the start?? i’m confused help           05:25 PM, 02nd Apr                     Lamia                    this is my order number :           05:27 PM, 02nd Apr                     Lamia                    9423546947           05:27 PM, 02nd Apr                     Lamia                    hellllooo           05:28 PM, 02nd Apr                   Abdulqader                    Hi Lamia, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:30 PM, 02nd Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:30 PM, 02nd Apr                     Lamia                    Sure thank u           05:30 PM, 02nd Apr                   Abdulqader                   Is this contact number correct +971566525700?             05:32 PM, 02nd Apr                     Lamia                    yes           05:33 PM, 02nd Apr                     Lamia                    i contacted the driver           05:34 PM, 02nd Apr                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           05:35 PM, 02nd Apr                     Lamia                    okay so no need to order again?           05:35 PM, 02nd Apr                     Lamia                    i spoke with the driver he told me that i missed it and he cannot come back and that’s okay, but what i want to understand is, will the order get rescheduled or do i have to order all over again?           05:37 PM, 02nd Apr                     Lamia                    sorry if i sound impatient i’m just confused           05:38 PM, 02nd Apr                   Abdulqader                   We will do our best to arrange the delivery asap.           05:41 PM, 02nd Apr                     Lamia                    Okay, sure i’ll stay on the chat and u can update me on the new time / date           05:42 PM, 02nd Apr                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           05:43 PM, 02nd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:44 PM, 02nd Apr                     Lamia                    okay sure thank you Kader i appreciate your help           05:44 PM, 02nd Apr                     Lamia                    and no that’s it for now           05:44 PM, 02nd Apr                     Lamia                    have a good evening           05:45 PM, 02nd Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:48 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5971635