Subject: Ticket Assigned - Conversation with I Hv Received A Wrong Item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 13:40:53 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with I Hv Received A Wrong Item I Hv Received A Wrong Item                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  i hv received a wrong item Bot:  Hi i hv received a wrong item, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0503761229            05:31 PM, 02nd Apr                   Abdulqader                    Hi Reshma , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:31 PM, 02nd Apr                     I Hv Received A Wrong Item                    I have received a wrong item           05:32 PM, 02nd Apr                     I Hv Received A Wrong Item                             05:32 PM, 02nd Apr                     I Hv Received A Wrong Item                    Order no 9423634337           05:33 PM, 02nd Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           05:33 PM, 02nd Apr                     I Hv Received A Wrong Item                    ??           05:34 PM, 02nd Apr                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           05:34 PM, 02nd Apr                     I Hv Received A Wrong Item                    Are you reading what I am saying           05:35 PM, 02nd Apr                   Abdulqader                   We would like to inform you that a new return request has been created on 4/2/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           05:36 PM, 02nd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:38 PM, 02nd Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:40 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5971571