Subject: Ticket Assigned - Conversation with Renu?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 12:39:56 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Renu? Renu?                    Hi I have received this these items and I want to return green dress but on your system it’s still showing that it’s in process.           04:03 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:04 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                    Hello Renu? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:04 PM, 02nd Apr                     Renu?                    1           04:04 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:04 PM, 02nd Apr                     Renu?                             04:05 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           04:05 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            04:05 PM, 02nd Apr                     Renu?                    9422925374           04:05 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            04:05 PM, 02nd Apr                     Renu?                    1           04:05 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:05 PM, 02nd Apr                     Renu?                    9422925374           04:05 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC033023001067    You can also easily track your order from My Account > Order History.             04:05 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:05 PM, 02nd Apr                     Renu?                    I hv already received it and want to return green dress           04:06 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:06 PM, 02nd Apr                     Renu?                    2           04:06 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:06 PM, 02nd Apr                     Renu?                    1           04:06 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:06 PM, 02nd Apr                     Renu?                    [email-masked]           04:07 PM, 02nd Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:07 PM, 02nd Apr                     Renu?                    Thanks           04:07 PM, 02nd Apr                   Abdulqader                    Hi Renu, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:12 PM, 02nd Apr                     Renu?                    Hi           04:13 PM, 02nd Apr                     Renu?                    I hv revived my order but on system it’s showing that order is in process           04:13 PM, 02nd Apr                     Renu?                    I want to return green dress and order something else           04:14 PM, 02nd Apr                     Renu?                    I received it on March 30           04:14 PM, 02nd Apr                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can create a return request on your behalf.           04:15 PM, 02nd Apr                     Renu?                    Renu sharma           04:15 PM, 02nd Apr                     Renu?                    I hv revived my order but on system it’s showing that order is in process           04:16 PM, 02nd Apr                     Renu?                    These items           04:16 PM, 02nd Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:20 PM, 02nd Apr                     Renu?                    Ok           04:24 PM, 02nd Apr                   Abdulqader                   Unfortunately the item you are trying to return comes under the category of non-returnable products           04:26 PM, 02nd Apr                   Abdulqader                   As per the policy, (- Solid Non-Padded Unwired Bra with Adjustable Straps) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           04:26 PM, 02nd Apr                     Renu?                    I m returning green dress           04:27 PM, 02nd Apr                     Renu?                             04:27 PM, 02nd Apr                     Renu?                    Shirt dress in green color           04:27 PM, 02nd Apr                     Renu?                    This green dress           04:28 PM, 02nd Apr                     Renu?                    Please sort out this item. Size is very big.           04:29 PM, 02nd Apr                   Abdulqader                   We would like to inform you that a new return request has been created on 4/2/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           04:31 PM, 02nd Apr                     Renu?                    Thanks           04:33 PM, 02nd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:34 PM, 02nd Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:37 PM, 02nd Apr                     Renu?                    Thanks           04:38 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5971085