Subject: Ticket Assigned - Conversation with Siddhesh Walinjkar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 16:21:20 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Siddhesh Walinjkar Siddhesh Walinjkar                    Hi           08:03 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:03 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Hello Siddhesh Walinjkar , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:03 PM, 01st Apr                     Siddhesh Walinjkar                    2           08:03 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:03 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:03 PM, 01st Apr                     Siddhesh Walinjkar                    2           08:03 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:03 PM, 01st Apr                     Siddhesh Walinjkar                    1           08:03 PM, 01st Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:03 PM, 01st Apr                     Siddhesh Walinjkar                    [email-masked]           08:04 PM, 01st Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:04 PM, 01st Apr                   Abdulqader                    Hi Siddhesh, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           08:04 PM, 01st Apr                   Abdulqader                   We can see that you are contacting us regarding your order 9422498991?           08:08 PM, 01st Apr                     Siddhesh Walinjkar                    No           08:09 PM, 01st Apr                     Siddhesh Walinjkar                    order id  9422097699.           08:09 PM, 01st Apr                     Siddhesh Walinjkar                             08:09 PM, 01st Apr                     Siddhesh Walinjkar                             08:09 PM, 01st Apr                   Abdulqader                   Kindly elaborate your query.           08:10 PM, 01st Apr                     Siddhesh Walinjkar                    Need to return this item but unable to get it done. As i purchased this order through center point mobile app with guest id.           08:10 PM, 01st Apr                     Siddhesh Walinjkar                    So don’t have return option for guest id  I guess           08:11 PM, 01st Apr                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can create a return request on your behalf.           08:13 PM, 01st Apr                     Siddhesh Walinjkar                    K           08:13 PM, 01st Apr                     Siddhesh Walinjkar                    I am not able to get the item name. Can check with the order id.           08:15 PM, 01st Apr                   Abdulqader                   Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           08:17 PM, 01st Apr                   Abdulqader                   As per the policy, (156252518 - - Bourjois Lèvres Contour Edition Lip Pencil) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           08:17 PM, 01st Apr                   Abdulqader                   Do you have any other inquiries that we can help with?3           08:18 PM, 01st Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:20 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5964743